Legal
Last updated: [Insert Date]
Because most Mex services are custom-built around your goals through a free consultation, refund terms vary by service type. This page explains what to expect for each.
PR & Magazine Features
- Once your package is confirmed and production has begun (e.g. a photoshoot is booked or editorial work has started), the service is generally non-refundable.
- If you cancel before any work has begun, you may be eligible for a full or partial refund — the exact terms will be confirmed in writing at the time you book, during your consultation.
- Final published content is subject to Mex's editorial standards; disagreement over creative direction after approval is not grounds for a refund.
Times Square Billboard
- Cancellations made at least 24 hours before your confirmed display date are generally eligible for a refund.
- Cancellations made less than 24 hours before your display date may be accepted or declined at Mex's discretion.
- If your content plays fewer times than the guaranteed minimum for your package, you are eligible for a refund of the affected booking, once we've verified play count through the billboard's livestream/camera records.
- Once content is submitted and approved for display, it generally cannot be changed — please review your content carefully before final submission.
Single Issues (Store)
- Digital issues are non-refundable once the download/access link has been delivered, except in cases of a technical error on our end.
- Print issues may be replaced or refunded if they arrive damaged or defective — contact us within 14 days of delivery with photos of the issue.
Subscriptions
- You may cancel your subscription at any time; it will remain active until the end of your current billing period, with no further renewal charges.
- We do not provide partial refunds for unused time within a current billing period, except where required by law.
- Gift subscriptions follow the same terms as a standard subscription from the date of activation.
How to Request a Refund
Email submit@mexmagazines.com with your order/booking details and the reason for your request. We'll review and respond within a reasonable timeframe.